Customer Care Policies
You are important to us. Therefore, our customer care policies are here to help you have the best experience possible.
Our Guarantee
Every event is important to us because we know how important it is to you. We earnestly try to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product, and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
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We always do our best to accommodate our customers’ event needs.  However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods or in congested areas.  To request a specific delivery time, let's have a conversation first.  Before major holidays, we strongly recommend that we discuss your event several weeks (or months if available) in advance.
Taxes are based on prevailing rates in the area of our store location.
Please note that all prices are presented in USD unless otherwise noted.
Funeral Arrangements
Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.
Substitution Policy
Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Events: Due to the importance of delivering orders for special events, such as funerals and corporate gatherings on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Returns/Refunds for Non-Event Purchases
Because we are primarily an event business, and because flowers are a perishable item, returns are only accepted under the following circumstances:
All issues must be indicated to us within 24 hours of receipt by calling 667-312-2122 or emailing events@TashaFlowers.com— if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
Sympathy Home deliveries to the recipient:
We will happily replace any damaged item, which may have had its quality affected during shipping.
As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.
Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
As flowers are perishable, you must water them, remove any spent blooms and keep all greenery out the water. Otherwise, they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.
As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
Delivery times are generalized to “morning” and “afternoon” and "later in the day" deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.
Changes to Terms
We make every effort to ensure that you receive excellent service and care. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us by calling, 667-312-2122 or emailing events@TashaFlowers.com.
Questions/Ordering
We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us by calling
667-312-2122 or emailing events@TashaFlowers.com.